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Taking the
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out of Judaica

Customer Service Policies

PAYMENT
    Check (USA bank only) or Money Order
    Paypal (USA only)

NEW YORK STATE SALES TAX
    New York State residents will be charged applicable sales tax. The amount of NY state tax will not be shown on the checkout page here. It will be added when you make your payment at the PayPal site. Tax-exempt? Buying for resale? No Problem -- as long as you provide a filled out, SIGNED copy of your ST-120 form. E-mailing the number will not suffice..

SHIPPING
    Our normal shipping method is via USPS. FedEx can be used by prior arrangement. If you pay by PayPal or postal money order, your purchase will ship within two business days of receipt. At holiday times I will work extra hard to ship our items out within ONE day of cleared payment. Items paid for by personal check will be held for 10 days, even if it has already cleared your account. If you need something quickly, please LET ME KNOW, and please pay with PayPal for fastest service.

INSURANCE
    Included in the shipping charge on all purchases.

INTERNATIONAL ORDERS
    I'm always happy to sell to international (non-USA addresses) customers. However, because of Paypal's tracking restrictions, I can NOT accept Paypal for sales from foreign customers or on shipments outside the USA UNLESS the buyer is willing to pay for Global Express shipping. Insurance is only available on express mail or parcel post rates, so no matter how breakable or valuable -- international customers buy at their own risk unless they agree to ship express or parcel post. Surface shipping is not available.

RETURNS AND REFUND POLICY

    If you feel that the item you received was not as described, your money will always be refunded as long as 

  • 1) you notify me with the reason for your dissatisfaction, 
  • 2) you return the item WITHIN 3 DAYS OF RECEIPT, 
  • 3) you prepay the return shipping, and 
  • 4) the item is received back in the same condition as it was sent. 
  • 5) 10% RESTOCKING FEE APPLIES.  
    Purchase price plus shipping both ways is refunded if the item is grossly misrepresented. Clarification: If an item is DAMAGED EN ROUTE I will send you all necessary insurance forms to make a postal insurance claim. I cannot be responsible for mishandling by shippers, and "not as advertised" does not cover what happens to the item once I've shipped it. Purchase price only (no shipping charge refund) is refunded if the item IS as advertised and you change your mind or decide that you don't want the item. PLEASE NOTE: HOLIDAY MERCHANDISE, JEWELRY, CLOTHING AND ACCESSORIES ARE NEVER RETURNABLE.

All items are subject to prior sale.

In summary: We look forward to a smooth transaction and excellent buying experience. If you are unsure about the item being offered, unhappy with the shipping terms or methods of payment offered, please use the contact information and let us know your concerns.

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